Pawfect FAQs

🐾 Pawfect – Frequently Asked Questions (FAQs)

🛍️ Orders & Payments

Q1. What payment methods do you accept?
We accept major credit cards, PayPal, and Klarna.

Q2. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours of placement. Contact us at pawfectspet@gmail.com as soon as possible.

Q3. How do I know my order was successful?
Once your order is placed, you will receive an email confirmation with your order number and details.

---> Terms of Service

🚚 Shipping

Q4. How long does it take to process my order?
All orders are processed within 2–5 business days (excluding weekends and public holidays).

Q5. What shipping options do you offer?

· Standard Air Shipping (6–10 business days): Available for Sweden, Finland, Denmark, and Norway.

· Truck Delivery (25–40 calendar days): For oversized items in Sweden, Finland, and Denmark.
Contact us if you wish to upgrade shipping for large items.

Q6. Do you ship internationally outside the Nordic countries?
Currently, we ship to Sweden, Finland, Denmark, and Norway. If you're outside these countries, contact us — we might be able to help!

---> Shipping Policy

🔄 Returns & Exchanges

Q7. What’s your return policy?
Returns or exchanges are accepted within 14 days of receiving your order, provided the item is unused, clean, and in original packaging.

Q8. Are there items that cannot be returned?
Yes, returns are not accepted for:

· Worn or washed pet clothing

· Used pet toys (bitten, chewed, etc.)

Q9. What if my item arrives damaged or is incorrect?
Please contact us within 7 days of delivery with photos of the item and your order number. We will replace or refund eligible items.

Q10. Who pays for return shipping?

· We cover the shipping cost if the item is defective, damaged, or incorrect.

· If returning for personal reasons (e.g. change of mind), the customer covers the return shipping fee.

---> After-Sales Service Policy

🔐 Privacy & Security

Q11. Is my personal information safe?
Absolutely. We only use your information to process orders and provide service. We do not sell or rent your data.

Q12. Do you use cookies?
Yes, we use cookies to enhance your browsing experience and understand how our site is used. You can disable cookies in your browser settings.

---> Privacy Policy

📩 Contact Us

Have more questions?
We’re happy to help!
📧 Email: pawfectspet@gmail.com